Privacy Policy

At NOVA Ponds, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

Information We Collect

We gather data when you interact with our website or services, including:

Personal Info: Name, contact info, address, project and location details you provide when requesting quotes or scheduling services.
Technical Info: IP address, browser type, and usage data collected via cookies to help improve site performance and navigation (standard practice based on website functionality).

How We Use Your Information

The information you provide is used solely to:

Respond to your inquiries
Provide information about our services
Follow up with you regarding your request

We do not share, sell, or distribute your personal information with third parties without your consent, except where required by law.

SMS Terms & Conditions (A2P Compliance)

By providing your mobile number, you agree to receive SMS communications from NOVA Ponds regarding scheduling, service updates, and reminders:

Message frequency: May vary depending on service activity
Message & data rates: Standard carrier charges may apply
To opt out: Reply “STOP” at any time
For support: Reply “HELP” or contact us at info@novaponds.com

We do not sell or share your mobile number or SMS consent data with third parties for marketing.

Data Security

We follow industry-standard security practices—such as secure servers and restricted access—to help protect your personal information. While absolute security can’t be guaranteed, we strive to maintain confidentiality and integrity in all communications.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share it only as necessary to:

Facilitate service delivery with trusted partners (e.g., scheduling platforms)—under confidentiality
Comply with legal requirements

Your Rights

You may:

Request access to or correction of your personal information
Request deletion of your data, where permitted by law
Opt out of SMS communications anytime by replying “STOP”
Contact us with any privacy-related questions

Cookies & Analytics

Our site may use cookies to improve user experience and track performance. You can disable cookies via your browser settings—but some features may not function fully without them.

Policy Updates

We may update this Privacy Policy when necessary. Any changes will be posted on our website with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.

Your Consent

By submitting your information through our lead form, you consent to the collection and use of your information as described in this policy.

Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us at:
📧 info@novaponds.com
📞 (571) 579-1886

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